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Terms and Conditions

Terms and Conditions:

Welcome to Vizit KW, the premier medical directory platform in Kuwait. These Terms and Conditions govern your use of our website and mobile app, including the purchase of banner and featured listings and the sale of products through our platform. By accessing and using Vizit KW, you agree to comply with these terms.


1- Appointment Bookings

1.1 Appointment Cancellations: Vizit KW is not responsible for any appointment cancellations made by doctors or clinics. Any changes to appointments should be resolved directly between the patient and the healthcare provider.

1.2 Booking Fees: Vizit KW does not charge fees for booking appointments. Any fees associated with appointments should be paid by the patient directly to the clinic during the visit.


2- Medical Service and Product Quality

2.1 No Guarantee: Vizit KW does not provide any guarantee or warranty regarding the quality of medical services offered by healthcare providers or the quality of products sold by sellers on our platform.

2.2 Platform Facilitation: Vizit KW acts solely as a platform to facilitate the connection between patients and healthcare providers, as well as buyers and sellers of products. We are not involved in the actual provision of medical services or the manufacturing of products.


2.3 User Responsibility: Patients are responsible for selecting healthcare providers and clinics based on their own discretion and preferences. Similarly, buyers are responsible for evaluating products and making informed purchasing decisions.


3- Account and Service Termination

3.1 Cancellation and Suspension: Vizit KW reserves the right to cancel, suspend, or terminate any account or banner at our sole discretion without prior notice. Additionally, we may stop or modify any service provided on our platform without prior notice.

3.2 No Right to Sue: By using our platform, you agree not to hold Vizit KW liable for any cancellation, suspension, or termination of accounts, banners, or services. You also agree not to pursue any legal action against Vizit KW for exercising our right to make such decisions.



4- Banner and Featured Listings

4.1 Purchase and Payment: By purchasing banner and featured listings for doctors, clinics, hospitals, laboratories, pharmacies, or any related field, you acknowledge that these listings are non-refundable. The purchaser is required to complete the agreed-upon advertising period without the option to pause or cancel the listings.

4.2 Graphic Design: While we offer graphic design services for additional fees, the responsibility for the design remains with the purchaser. Vizit KW is not liable for any design-related issues.


4.3 Featured Listing Terms: Once a featured listing is purchased, no refunds or pauses are provided. The listing remains active for the agreed-upon period.


4.4 Banner Design Modification: Vizit KW reserves the right to request modification of the advertiser’s banner design if it is deemed unsuitable or does not meet the platform’s quality standards. The advertiser agrees to comply with such requests within a reasonable timeframe.


Product Sales:

5.1 Seller-Buyer Relationship: Vizit KW serves as a platform that enables sellers to list and sell products on our website and mobile app. Each store operating on our platform is solely responsible for processing and delivering their orders to buyers. Any issues, disputes, or concerns related to product sales, including but not limited to product quality, delivery, and refunds, should be resolved directly between the seller and the buyer.


5.2 Fraud Protection: Vizit KW is committed to maintaining a secure marketplace for our users. While we implement measures to detect and prevent fraudulent activities, we cannot guarantee the absolute elimination of such occurrences. In the event of any suspected fraudulent transactions, we will make efforts to assist in the investigation and take appropriate actions to protect our users’ interests and the integrity of our platform.


5.3 Product Quality and Guarantees: Vizit KW does not provide any guarantees or warranties concerning the quality, functionality, safety, or fitness for a particular purpose of the products sold on our platform. Advertisers and sellers are solely responsible for ensuring the accuracy and reliability of their product listings. Buyers are encouraged to exercise due diligence before making a purchase and review product information, specifications, and user reviews, if available.


5.4 Refunds and Returns: Vizit KW is not responsible for processing or managing refunds or returns for products purchased through our platform. Any refund requests or return inquiries should be addressed directly with the seller. Advertisers and sellers are responsible for establishing their own refund and return policies and ensuring that they comply with applicable laws and regulations.


5.5 Indemnification: Advertisers and sellers agree to indemnify and hold Vizit KW harmless against any claims, demands, losses, liabilities, or expenses arising out of or related to the sale of their products on our platform, including but not limited to disputes with buyers, product liability claims, and any violations of consumer protection laws.


5.6 Dispute Resolution: In the event of a dispute between a buyer and a seller, both parties agree to resolve the matter amicably and in good faith. Vizit KW does not act as a mediator or arbitrator in such disputes but may provide general guidance or assistance if requested.


5.7 Platform Communications: Vizit KW may facilitate communication between buyers and sellers for the purpose of order fulfillment and customer service. However, any information shared or exchanged during these communications is subject to the privacy policies of the respective parties.


6- Intellectual Property:

6.1 Ownership of Vizit KW Content: All content, logos, trademarks, and intellectual property specifically related to Vizit KW, the website, and the mobile app, belong solely to us or our licensors. You agree not to use, copy, or distribute any of our intellectual property without obtaining prior written consent from Vizit KW.


6.2 Ownership of Advertiser Content: Advertisers on our platform are responsible for their own logos, trademarks, images, and intellectual property. Vizit KW is not responsible for any copyrights issues that may arise from the use of such content by the advertisers.


6.3 Granting Rights to Vizit KW: By submitting content to our platform, including logos, trademarks, images, and other intellectual property, advertisers grant Vizit KW a non-exclusive, royalty-free, worldwide license to use, display, and distribute their content for the purpose of promoting their listings on Vizit KW.


6.4 Copyright Compliance: Vizit KW respects the intellectual property rights of others. If you believe that any content on our platform infringes upon your copyright, please notify us promptly, and we will investigate the matter and take appropriate actions in accordance with applicable laws.


6.5 Advertiser Representations: Advertisers represent and warrant that they have all necessary rights, licenses, and permissions to use the content they submit to Vizit KW. They further indemnify Vizit KW against any claims or liabilities arising from the unauthorized use of copyrighted materials.


6.6 No Endorsement: The presence of logos, trademarks, and other intellectual property of advertisers on Vizit KW does not constitute an endorsement or affiliation with these entities. Vizit KW remains an independent platform and does not claim any ownership or association with the advertisers’ intellectual property.


Privacy Policy

Data Collection: By using our platform, you consent to the collection and use of your personal information as outlined in our Privacy Policy.


Modifications to Terms and Conditions

Updates: We may update these Terms and Conditions periodically. The updated version will be posted on our website and app with the effective date indicated at the beginning.


9- Limitation of Liability

9.1 Platform Facilitation: Vizit KW acts solely as an intermediary platform connecting users with healthcare providers and sellers. We are not responsible for the quality, accuracy, or legality of any information provided by users or third-party providers.


9.2 No Guarantee: Vizit KW does not guarantee the accuracy, reliability, or completeness of any content, products, or services offered by healthcare providers or sellers on our platform.


9.3 User Responsibility: Users of Vizit KW agree to use the platform at their own risk and discretion. We shall not be held liable for any damages, losses, or harm resulting from interactions between users or any reliance on the information presented on our platform.


Contact Us: If you have any questions, concerns, or requests regarding our Terms and Conditions, please contact us at: